Privacy notice

1. Data we collect

To process your booking, we may collect the following information:

• Full name and contact details (email, optional phone number).
• Booking information: selected package, date, passenger count, add-ons.
• Payment data processed through Mercado Pago (TeoFly does not store card numbers).
• Website browsing information (via cookies, see cookie policy).

2. Use of information

We use your personal data for the following purposes:

• Process, confirm, and manage your balloon ride booking.
• Communicate with you to coordinate flight details, share meeting point information, and follow up on payment.
• Send confirmations and notifications related to your booking.
• Improve the browsing experience on our website.

3. Data protection

We implement technical and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is processed exclusively through Mercado Pago, a platform that complies with industry security standards (PCI DSS).

4. Sharing with third parties

TeoFly does not sell, rent, or share your personal information with third parties for advertising purposes. We may share data with service providers necessary to operate the experience (payment platform, email services), always under confidentiality agreements.

5. Your rights

Under Mexico's Federal Law on Protection of Personal Data Held by Private Parties, you have the right to Access, Rectify, Cancel, and Object to the processing of your personal data (ARCO rights). To exercise these rights, email us at contacto@teofly.com with the subject "ARCO Rights."

6. Changes to this notice

We reserve the right to modify this privacy notice at any time. Changes will be posted on this page and, when significant, we will notify you through the website.

7. Consent

By using our website and completing a booking, you consent to the processing of your personal data in accordance with this privacy notice.